Shipping Details and FAQ
Order and Shipped via Kerry or Flash express
All other orders are processed via Kerry Express or Flash Express Service unless otherwise communicated, after your order is shipped we will send you a tracking number which you can use to track your order on Kerry Express or Flash Express App. A tracking Link is also provided via email once your order is shipped out.
Generally it take 1-2 working days with Kerry and 1-3 days with Flash for your order to get delivered to you anywhere in Thailand after the funds have been cleared to our account unless COD (Cash on Delivery) Method is used. Please also note that there are additional changes for COD.
Some products take additional 1-2 days for delivery, Please see the products description for details.
We accept order on weekends and public holidays however the orders are shipped out on the next working day.
If you have any questions please do not hesitate to contact us.
Frequently Asked Questions
How long does it take for the order to reach me once I have placed the order?
We use Kerry express/Flash Express for delivery. It normally takes 1-3 working days for the delivery to reach its destination after its shipped. All orders are confirmed at 9:00AM, order place after this time will be processed the next working day.
How do I confirm my order?
For Direct bank transfer or Online Bank Transfer your order is confirmed after you have sent us the transfer slip for the payments.
For Cash on Delivery, order are confirmed once you have placed your order and we may call you to confirm before shipping your order.
How and when can I track my order?
The day your order is shipped out we will send you the tracking number and Link via email. You can use this link to track your order or you can use the tracking number to track your order in Kerry or Flash express apps. We normally send tracking number after 6:00 PM.
Can I change my shipping address or phone number after I have confirmed my order?
Yes you can change your order details before 9:00 AM of the next day or before your order has shipped out. Once your order is shipped out you have to contact Kerry or Flash express call center to change your shipping details. If you change your shipping details your order will take additional 2-3 working days to reach
Which provinces in Thailand do you ship to?
We ship to all provinces in Thailand.
Bangkok/กรุงเทพมหานคร, Chanthaburi/จันทบุรี, Chiang Mai/เชียงใหม่, Chiang Rai/เชียงราย, Chonburi/ชลบุรี, Chumphon/ชุมพร, Kanchanaburi/กาญจนบุรี, Khon Kaen/ขอนแก่น, Krabi/กระบี่, Lampang/ลำปาง,Loei/เลย, Lopburi/ลพบุรี, Mae Hong Son / แม่ฮ่องสอน, Maha Sarakham/มหาสารคาม, Nakhon Nayok/นครนายก, Nakhon Ratchasima/นครราชสีมา , Nonthaburi /นนทบุรี, Pathum Thani/ปทุมธานี , Phetchabun/เพชรบูรณ์, Phuket/ภูเก็ต, Roi Et/ร้อยเอ็ด and other Provincesh