Shipping Details and FAQ

        Shipping Charges

        Order and Shipped via Kerry or Flash express

        Odoo • A picture with a caption
        Flash express does not call before delivery. Please choose Kerry express to get call before delivery
        Kerry Express: Order more than 25 Kg please contact us before placing your order.
        Flash Express Maximum order weight 20 Kg per box

        Contact us via line/Facebook/Phone for Delivery charges via Grab 

        Contact us

        Shipping Details

        • Our eXpress Same Day Service is only available in Bangkok and we use Grab Bike for deliveries. The Customer pays the delivery chargers directly to the messenger, the system will not add the shipping amount in the bill. To find out the approximate eXpress delivery get in touch via line or Facebook messenger. (eXpress delivery available Monday - Saturday / 11:00 AM to 3:00 PM)

          สำหรับการจัดส่งแบบ eXpressคือบริการจัดส่งด่วนโดย Grab Bike

          ซึ่งลูกค้าเป็นผู้รับผิดชอบค่าจัดส่งตามจริง

          การใช้บริการExpress ลูกค้าสามารถกดเลือกซื้อสินค้าได้ตามปกติและทำการชำระสินค้าผ่านทางการโอนเงิน เครดิตคาร์ด และ paypal ระบบจะไม่ทำการเพิ่มค่าจัดส่งสินค้า ลูกค้าสามารถชำระค่าจัดส่งสินค้าได้โดยตรงกับทาง Grab Bike

        • All other orders are processed via Kerry Express or Flash Express Service unless otherwise communicated, after your order is shipped we will send you a tracking number which you can use to track your order on Kerry Express or Flash Express App. A tracking Link is also provided via email once your order is shipped out.

        • Generally it take 1-2 working days with Kerry and 1-3 days with Flash for your order to get delivered to you anywhere in Thailand after the funds have been cleared to our account unless COD (Cash on Delivery) Method is used. Please also note that there are additional changes for COD.

        • Some products take additional 1-2 days for delivery, Please see the products description for details. eXpress orders with these products will be delayed.

        • We accept order on weekends and public holidays however the orders are shipped out on the next working day.

        • If you have any questions please do not hesitate to contact us.

        Frequently Asked Questions

        How long does it take for the order to reach me once I have placed the order? 

        We use Kerry express/Flash Express for delivery. It normally takes  1-3 working days for the delivery to reach its destination after its shipped. All orders are confirmed at 9:00AM, order place after this time will be processed the next working day.

        How do I confirm my order?

        For Direct bank transfer or Online Bank Transfer your order is  confirmed after you have sent us the transfer slip for the payments.

        For Cash on Delivery, order are confirmed once you have placed your order and we may call you to confirm before shipping your order.

        How and when can I track my order?

        The day your order is shipped out we will send you the tracking number and Link via email. You can use this link to track your order or you can use the tracking number to track your order in Kerry or Flash express apps. We normally send tracking number after 6:00 PM.

        Can I change my shipping address or phone number after I have confirmed my order?

        Yes you can change your order details before 9:00 AM of the next day or before your order has shipped out. Once your order is shipped out you have to contact Kerry or Flash express call center to change your shipping details. If you change your shipping details your order will take additional 2-3 working days to reach

        Which provinces in Thailand do you ship to?

        We ship to all provinces in Thailand.
        Bangkok/กรุงเทพมหานคร, Chanthaburi/จันทบุรี, Chiang Mai/เชียงใหม่, Chiang Rai/เชียงราย, Chonburi/ชลบุรี, Chumphon/ชุมพร, Kanchanaburi/กาญจนบุรี, Khon Kaen/ขอนแก่น, Krabi/กระบี่, Lampang/ลำปาง,Loei/เลย, Lopburi/ลพบุรี, Mae Hong Son / แม่ฮ่องสอน, Maha Sarakham/มหาสารคาม, Nakhon Nayok/นครนายก, Nakhon Ratchasima/นครราชสีมา , Nonthaburi /นนทบุรี, Pathum Thani/ปทุมธานี , Phetchabun/เพชรบูรณ์, Phuket/ภูเก็ต, Roi Et/ร้อยเอ็ด and other Provinces