Partner Terms and Conditions

Welcome to ZingStreet, where you have the opportunity to become a valued partner and offer your products to customers through our platform. By becoming a partner, you agree to adhere to the terms outlined in this Partner Policy. Please review these terms carefully before proceeding.

1. Commission and Shipping

  • ZingStreet charges a 20% commission on the total sales amount of your products.
  • Shipping costs are determined by weight and can be customized by each partner.
  • Admin provides a default shipping cost from a popular logistics company (e.g., Flash, Kerry), which partners can adjust.
  • If a customer orders from multiple partners, shipping costs will be calculated based on each partner’s products’ weight.
  • The entire shipping amount paid by the customer goes directly to the partner.
  • Once an order is placed, changes cannot be made. Contact admin for any necessary changes.

2. Payments and Withdrawals

  • Partners can request withdrawals at any time.
  • Withdrawal requests are approved and transferred to your account within 24 hours on working days (weekends may take longer).
  • Orders with a “completed” status are eligible for withdrawal.
  • An order is marked “completed” upon customer receipt.
  • Admin has the authority to process refunds on a case-by-case basis.
  • Admin reserves the right to hold withdrawals based on specific circumstances.

3. Order Status

  • On Hold: Initial status for all orders.
  • Pending Payment: If payment is not received within 12 to 24 hours.
  • Processing: Once payment is confirmed, the order status changes. Partner ships the order within 24 hours and updates shipping details.
  • Canceled: Orders canceled due to customer request without payment.
  • Complete: Order shipped by partner.
  • Refunded: Orders refunded to customers.

4. Partner Responsibilities and Order Process

  • Provide accurate information during partner registration, including phone number, email, and payment details.
  • Payments are processed via bank transfer.
  • Once an order is placed, partners receive email notifications and see the order on their dashboard (status: on hold or pending payment).
  • After payment confirmation, admin updates the order status to “processing.”
  • Partners must use reputable logistics companies (e.g., Kerry, Flash) to ship orders, notifying admin with tracking numbers.
  • When customers receive orders, admin updates the status to “complete,” allowing partners to request withdrawal.
  • Customers can request refunds for expired or damaged products. Reviews are published at admin’s discretion.

5. Listing Products

  • Follow the product naming convention: [Brand – Product name- Net weight].
  • Partners can create and edit products, with each submission sent for admin review.
  • Admin checks for accurate formatting, appropriate photos, categories, tags, weight, and optional product description and expiry date.
  • All products must have a minimum 3-month expiry unless specified in the product description.
  • Partners can put products on sale at their discretion.

If you require clarification on any aspect, please contact admin. Note that these policies are subject to change.

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