Partner Terms and Conditions

Welcome to ZingStreet, where you have the opportunity to become a valued partner and offer your products to customers through our platform. By becoming a partner, you agree to adhere to the terms outlined in this Partner Policy. Please review these terms carefully before proceeding.

1. Commission and Shipping

• ZingStreet charges a 20% commission on the total sales amount of your products.
• Shipping costs are determined by weight and can be customized by each partner.
• Admin provides a default shipping cost from a popular logistics company (e.g., Flash, Kerry), which partners can adjust.
• If a customer orders from multiple partners, shipping costs will be calculated based on each partner’s products’ weight.
• The entire shipping amount paid by the customer goes directly to the partner.
• Once an order is placed, changes cannot be made. Contact admin for any necessary changes.

2. Payments and Withdrawals

• Partners can request withdrawals at any time.
• Withdrawal requests are approved and transferred to your account within 24 hours on working days (weekends may take longer).
• Orders with a “completed” status are eligible for withdrawal.
• An order is marked “completed” upon customer receipt.
• Admin has the authority to process refunds on a case-by-case basis.
• Admin reserves the right to hold withdrawals based on specific circumstances.

3. Order Status

• On Hold: Initial status for all orders.
• Pending Payment: If payment is not received within 12 to 24 hours.
• Processing: Once payment is confirmed, the order status changes. Partner ships the order within 24 hours and updates shipping details.
• Canceled: Orders canceled due to customer request without payment.
• Complete: Order shipped by partner.
• Refunded: Orders refunded to customers.

4. Partner Responsibilities and Order Process

• Provide accurate information during partner registration, including phone number, email, and payment details.
• Payments are processed via bank transfer.
• Once an order is placed, partners receive email notifications and see the order on their dashboard (status: on hold or pending payment).
• After payment confirmation, admin updates the order status to “processing.”
• Partners must use reputable logistics companies (e.g., Kerry, Flash) to ship orders, notifying admin with tracking numbers.
• When customers receive orders, admin updates the status to “complete,” allowing partners to request withdrawal.
• Customers can request refunds for expired or damaged products. Reviews are published at admin’s discretion.

5. Listing Products

• Follow the product naming convention: [Brand – Product name- Net weight].
• Partners can create and edit products, with each submission sent for admin review.
• Admin checks for accurate formatting, appropriate photos, categories, tags, weight, and optional product description and expiry date.
• All products must have a minimum 3-month expiry unless specified in the product description.
• Partners can put products on sale at their discretion.

If you require clarification on any aspect, please contact admin. Note that these policies are subject to change.